On a chartered bus in Nashville, surrounded by colorfully-clad nurses and office administrators, I knew I was in for a different sort of experience when the woman next to me found out I was a newbie, leaned closer and assured me: “Everyone remembers their first.”
It’s not what you think.
In fact, it was the annual conference for the 41,000 employees of DaVita, a Fortune 500 company that specializes in renal care – and, as it turns out, in creating a transformational organizational culture.
On a crisp fall morning in the nation’s capital, 3rd grade teacher Rebecca Lebowitz gathered her 29 public school students on their familiar giant multicolored carpet, and reminded them how to make sense of the characters whose worlds they would soon enter during independent reading time.
“What are the four things we want to look for when we meet a new character?” Ms. Lebowitz asked from her chair at the foot of the rug. Several hands shot up before nine-year-old Monica spoke confidently over the steady hum of the classroom’s antiquated radiator. “We want to pay attention to what they do, what they say, how they feel, and what their body language tells us.” “That’s right,” her teacher said cheerily. “When we look for those four things, we have a much better sense of who a person really is.”
As the calendar shifts to the eleventh month of 2011 – a year of near-constant revolution and upheaval, from the Arab Spring to the Wisconsin statehouse to the global effort to Occupy Wall Street – what might the rest of us learn from students like Monica? If, in short, we were as smart as a third-grader, what would we observe about the character of this year’s global protests, and what might we decide to do next?
Tags: 2011, Democracy, Empathy, Gandhi, Justice, Occupy Wall Street, OECD, Organizational Change, Otto Scharmer, OWS, Poverty, revolution, social justice, Tahrir Square
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